The Kepner-Tregoe Matrix provides a systematic and efficient framework for organizing, gathering, and evaluating information for successful decision making. Learn more about the Kepner Tregoe method, to expand your problem solving this problem solving method is Problem Solving and Decision Making (PSDM). The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. It is sometimes called a root cause analysisand.

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Identify and plan for the resolution high-priority issues. Other ideas This is only one of the many decision making tools and techniques available for business type decisions. As a toolit is popular because it decission conscious and unconscious biases that tend to steer a decision away from its primary objectives.

The Kepner-Tregoe Matrix

RM3, per participant, RM2, for 3 or more fees before any applicable taxes. You can have one or the other, not usually both. It was developed by Charles H. These four steps, which have been outlined below, can help you to move from start to finish in the decision making process.

Step One — Situational Analysis: Kepner Tregoe describes the following steps to approach decision analysis: Rating the Adverse Consequences 10 Minutes Rate Each adverse Consequence — on the possibility it will occur — and the Seriousness if it does occur — then multiply Probability x Seriousness and sum. It helps the decision maker to maximize critical thinking skills, systematically organize and prioritize information, set objectives, evaluate alternatives, and analyze impact.


It’s difficult to believe that there won’t be any bias in there whatsoever! Decision Making Steps Kepner Tregoe describes the following steps to approach decision analysis: Throughout the centuries mankind has learned to deal with complexity and to directly anticipate on this. Here potential future problems are anticipated and preventative actions are developed what will the result be.

Built into it is the ability to minimize some of these negative effects.

Kepner Tregoe Method, a problem solving and decision making tool | ToolsHero

Kepner Tregoe decision making sets up an outcome as well as how exactly it should be achieved. Assign a relative score for each alternative on an objective-by-objective basis 6. ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools. In spite of the available information, people usually process information badly, misinterpret this or overlook important matters.

The Kepner-Tregoe decision making model is a four step process for gathering information and prioritizing and evaluating it. It is marketed as a way to make unbiased decisions in that it is said to limit conscious and unconscious biases that draw attention away from the outcome. Consider the winning option against each negative consequence and suggest a plan of action to minimize the adverse effects.

According to the Kepner Tregoe Method, different tasks involve different problems, which in turn need different approaches.

Kepner Tregoe Method

By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. Ideal for employees at all levels required to troubleshoot, perform root cause analysis RCAmake decisions and implement plans. Step Four — Potential Problem Analysis: Step Three — Decision Analysis: I have used it all the time along my career as a manager of organizations, with extreme success.


How to cite this article: Not only should you be concerned with the problems themselves, but more importantly, deciison should be focused on the root causes of those problems. Following the step-by-step approach of Kepner Tregoe decision making allows for the use of critical thinking skills in considering many possible factors that may be vital in making the decision.

With a final decision made, you are going to move into potential problem analysis before you even put the decision into action. A further defined process, for use in conjunction Kaking Tregoe evaluation tools, is as follows:.

Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is. It is a structured technique to identifying and rank all factors critical to the decision.

Define the Wants — assign each want a rating of importance — give each alternative a maaking of how well it satisfies each want — Multiply the importance x Satisfy ratings and sum 3.

Given the importance of decisions in business, it only makes sense to use tools like the Kepner-Tregoe Matrix to assist in the process.